Frequently Asked Questions

Here you will find answers to the most common questions from our customers. If you don’t find the answer you’re looking for, feel free to contact us.

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 Orders & Shipping

How long does delivery take?
The standard delivery time is 7–14 business days. Products are shipped directly from our suppliers, which may affect delivery times.

Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number.

Which countries do you ship to?
We ship to most countries worldwide. Specific availability for your country will be shown at checkout.

How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your location and the weight of the products.

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 Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods through Shopify Payments.

Is my purchase secure?
Yes! All payments are processed securely via encrypted connections. Your payment information is never stored on our servers.

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 Returns & Exchanges

Can I return a product?
Yes, you have 30 days to return a product in its original condition. For more details, please see our Return Policy.

Who covers the return shipping costs?
Return shipping costs are covered by the customer unless the product is defective or incorrectly delivered.

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 Products

Are the products authentic?
Yes, all our products are authentic and come from verified suppliers.

Can I get more information about a product?
Of course! Contact us with specific questions about any product, and we’ll be happy to provide additional details.

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 Customer Service

How can I contact you?
You can reach us via our Contact page or by email at info@domeon.us.

How quickly do you respond to inquiries?
We aim to respond to all inquiries within 24 hours on business days.

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Still have questions? Contact us — we’re happy to help!